Marina Nabão Education and Coaching LLC
Effective date: May 2021
Who we are
This website, https://marinanabao.com, is owned and operated by Marina Nabão Education and Coaching LLC, a California limited liability company based in Mill Valley, California, USA (“we,” “us,” or “our”). We offer coaching, education, retreats, and related programs to individuals, couples, and groups around the world.
This Privacy Policy explains what personal information we collect through our website and online services, how we use and protect it, and the choices and rights you have. By using this website, you acknowledge the practices described here. If you do not agree, please do not use the website or submit your information.
This policy covers information collected online, including through this website, our email list, online registration and checkout pages, and online courses or membership areas. It does not cover information you share with us in private coaching sessions, at in-person events, or at retreats, which is addressed in the section on coaching and client confidentiality below.
Information we collect
You can browse this website without giving us any personally identifiable information. We collect it only when you choose to share it, for example when you join our email list or download a free resource, register for a class, program, or retreat, purchase a product or service, fill out an application or contact form, book a consultation, access a membership or course area, or leave a comment.
Depending on what you do, this may include:
- Contact details: name, email address, mailing address, and phone number.
- Billing information: payment details, which are processed directly by our payment processor. We do not store full card numbers.
- Information you choose to share in forms or applications: for example, what brings you to the work, your goals, or relevant background. Please share only what you are comfortable sharing in an online form.
- Account information: login details for course or membership platforms.
We and our service providers also collect some information automatically when you visit, such as your browser type, device type, operating system, IP address, approximate location, referring pages, the pages you visit, and how you interact with our emails (for example, whether an email was opened). This information helps us understand how the website is used.
How we use your information
We use your information to:
- Deliver the programs, courses, retreats, products, and services you sign up for or purchase.
- Process payments, send receipts, and manage registrations.
- Send emails and newsletters you have opted into, including occasional information about new offerings.
- Respond to your questions, applications, and requests.
- Improve our website, content, and client experience.
- Meet our legal, tax, accounting, and contractual obligations, and protect the rights and safety of our clients, students, and business.
We will only use your information for marketing or promotional purposes with your permission, and you can unsubscribe from our emails at any time using the link at the bottom of every email or by writing to us.
Cookies, analytics, and Do Not Track
This website uses cookies (small files your browser stores) and similar technologies to keep the site working, remember your preferences, and understand how visitors use the site. We use Google Analytics to measure site traffic and performance, and Flodesk to understand how our emails are received.
You can set your browser to refuse or delete cookies. Some parts of the site, such as checkout or member areas, may not work properly without them.
Do Not Track: Some browsers offer a “Do Not Track” setting. There is currently no common industry standard for responding to these signals, so our website does not respond to them.
How we share information
We do not sell your personal information, and we do not share it with third parties for their own marketing.
We work with trusted service providers who process information on our behalf so we can run the business. These currently include:
- Website hosting: WordPress
- Email marketing: Flodesk,
- Payments: Stripe, Teachable
- Courses, memberships, or community: Teachable
- Scheduling and forms: Calendly, Google Forms
- Administrative support: our virtual assistant and contractors, who access information only as needed to support you
These providers may collect information directly through our website (for example, when you check out or fill out an embedded form). They are allowed to use it only to provide their services to us, and each has its own privacy policy.
We may also disclose information when required by law, to enforce our terms, or to protect the safety and rights of our clients, students, the public, or our business. If our business is ever transferred or restructured, information may be transferred as part of that process, subject to this policy.
For contests, giveaways, or special promotions you choose to enter, we share information only with the partners needed to run them, as described at the time you enter.
Coaching and client confidentiality
Information you share in coaching sessions, couples work, trainings, retreats, or other client work is held in confidence and is governed by your client or participant agreement, not by this website policy. We do not use session content for marketing. We do not record sessions without your explicit consent.
We are a coaching and education practice. We are not a medical or mental health provider, and our services are not covered by HIPAA.
How long we keep information, and how we protect it
We keep personal information only as long as we need it to provide what you asked for, maintain our relationship with you, and meet legal, tax, accounting, and contractual requirements. Email list information is kept until you unsubscribe or ask us to delete it. Purchase and payment records are generally kept for as long as tax and accounting rules require.
We use reasonable administrative, technical, and physical safeguards, and we choose service providers that maintain their own security standards. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we learn of a data breach that affects you, we will notify you as required by law.
Your choices and rights
Wherever you live, you can contact us at any time to:
- Ask what personal information we hold about you and request a copy.
- Correct information that is inaccurate or incomplete.
- Ask us to delete your information, subject to records we must keep by law.
- Unsubscribe from marketing emails or withdraw consent you previously gave.
We will respond within a reasonable time, and within any timeframe required by law. We may need to verify your identity before acting on a request. We will not treat you differently for exercising your privacy rights.
California residents. We do not sell or share your personal information for cross-context behavioral advertising, and we do not use or disclose sensitive personal information for purposes beyond providing our services. You may request information about the categories of personal information we collect and how it is used, and request access to or deletion of your information, by contacting us as described below.
European Union, United Kingdom, and Brazil. If you are located in the EU, the UK, or Brazil, you may have additional rights under the GDPR, UK GDPR, or Brazil’s LGPD (Lei Geral de Proteção de Dados), including the right to restrict or object to processing, to data portability, not to be subject to decisions based solely on automated processing, and to lodge a complaint with your local data protection authority. We process your information on the basis of your consent, to perform a contract with you, to comply with legal obligations, or for our legitimate interests in running and improving our business.
International visitors
Our business is based in the United States, and our service providers may store and process information in the United States and other countries. If you visit from outside the United States, your information will be transferred to and processed in the United States, where data protection laws may differ from those in your country. Where required, we rely on appropriate safeguards for these transfers, such as our providers’ standard contractual clauses.
Adults only
This website and our programs are intended for adults aged 18 and older. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected information from someone under 18, we will delete it. If you believe a minor has given us information, please contact us.
Public posts and third-party links
Comments or content you post publicly on our website or social media pages can be seen and used by others. Please be thoughtful about what you share there. Our website may link to other websites, such as partners or resources we recommend. We are not responsible for their content or privacy practices, so please review their policies.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the effective date above. If we make significant changes, we will let you know by email or by a notice on the website.
Contact us
If you have questions about this policy or want to exercise any of your rights, please contact:
Marina Nabão Education and Coaching LLC at [email protected]
